At 12bet, player privacy is more than a legal obligation — it is a commitment we take seriously. Find out how we collect, use, and protect your personal information at all times.
Six core pillars that ensure your personal data stays safe with us at all times.
All data transmitted between your device and 12bet servers is encrypted using 256-bit SSL — the same technology used by leading banking institutions worldwide.
12bet does not sell, rent, or share players' personal data with any third party for marketing purposes. Your data is not a product we trade.
Players can access, update, or request deletion of their personal data directly through account settings or by contacting the 12bet privacy team.
Personal data is stored on servers protected by strict access controls. Only authorized personnel with a legitimate job requirement are permitted to access player data.
The 12bet privacy policy is developed in line with international data protection standards, including GDPR principles and strict KYC/AML requirements.
You may choose to receive or opt out of marketing communications from 12bet at any time through the notification preference settings in your account.
Welcome to the Privacy Policy page 12bet. This document transparently explains how we — the platform operator 12bet.ooo — collecting, processing, storing, and protecting your personal information when you use our online betting platform.
Player privacy is a non-negotiable priority at 12bet. We understand that you entrust us with sensitive information — your name, payment details, and activity records — and we take that trust seriously.
We collect your personal data through several channels — directly from you during registration, automatically during platform use, and in certain cases from legitimate third-party sources. Below is a summary of the types of data collected:
| Data Category | Examples of Data Collected | How Collected |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number, passport | Registration / KYC |
| Contact Information | Email address, phone number, residential address | Registration |
| Financial Information | Bank account number, account holder name, transaction records | Deposit / Withdrawal |
| Platform Usage Data | Betting records, game preferences, session duration, account activity | Automatic |
| Technical Data | IP address, browser type, operating system, device type | Automatic / Cookie |
| Communication Data | Support chat records, inbound emails, player feedback | Direct interactions |
12bet collects your personal data solely for legitimate and necessary purposes. We do not collect data beyond what is required to operate the platform safely and fairly.
Data collected is used responsibly within the stated purposes. 12bet does not process your data for unrelated purposes without obtaining fresh consent from you.
For platform analytics, we use aggregated data (without individual identifiers) to understand usage patterns, identify technical issues, and plan improvements. Individual data is not used for any form of profiling that negatively impacts players.
12bet does not sell players' personal data. Data sharing occurs only in the following limited situations and is carried out under strict controls:
Protecting your personal data from unauthorised access, disclosure, alteration, or destruction is our highest technical priority. 12bet. The security measures we apply include:
Platform 12bet uses cookies and similar tracking technologies to enhance the user experience and analyze usage patterns. Cookies are small files stored in your browser.
We use three main types of cookies:
You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of the 12bet platform.
As a platform user 12bet, you have the following rights regarding your personal data. All requests will be processed within 30 business days.
You have the right to request a copy of all personal data we hold about you. We will provide a complete report in a readable format.
If your data is inaccurate or outdated, you have the right to request a correction. Updates can be made directly in your account settings or through customer support.
You may request deletion of your personal data, subject to our legal retention obligations. Active accounts must be closed before a data deletion request can be processed.
You have the right to receive your data in a machine-readable format (such as CSV or JSON) for transfer to another service provider if needed.
You may request that we restrict how we process your data while a dispute or query is being resolved, without needing to delete your account.
You may object to the processing of your data for direct marketing purposes at any time via the unsubscribe option in any marketing email or through your account settings.
12bet does not retain your personal data longer than necessary for the original purpose of collection. The following are the general retention period guidelines we follow:
Platform 12bet is strictly limited to individuals aged 18 and above. We do not knowingly collect, process, or store any personal data from minors.
If we become aware that data from a minor has been inadvertently collected, we will take immediate action to permanently delete that data and close the associated account. We will also report such incidents to the relevant authorities where required.
Parents or guardians who are concerned that their child may have registered on our platform are encouraged to contact the 12bet support team immediately.
12bet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments.
Any material changes to this policy will be communicated to players via their registered email or in-app notification at least 14 days before taking effect. The latest version of the Privacy Policy is always available on this page with an updated revision date.
If you have any questions, concerns, or requests regarding your personal data, our privacy team 12bet is ready to assist through the following channels:
For official data rights requests (access, correction, deletion), please state the request type, your full name, and account number in your message to expedite the identity verification process.
You may also read Terms and Conditions and Responsible Gaming Policy to fully understand your rights and responsibilities as a 12bet player.
With 256-bit SSL encryption, no third-party data sharing, and privacy controls in your own hands — 12bet is a platform you can trust.
For users aged 18 and above only. Responsible Gaming