Terms and Conditions 12bet
Complete Platform Usage Guide

1 Acceptance of Terms

Welcome to 12bet. This document contains the terms and conditions governing the use of our online betting platform in 12bet.ooo. By accessing, registering for, or using any part of the 12bet platform — whether through a web browser or mobile app — you are deemed to have read, understood, and agreed to be bound by all terms stated in this document.

These terms are to be read together with Privacy Policy and Responsible Gaming Policy ours, all of which together form the entire agreement between you and 12bet. In the event of a conflict, these terms take precedence unless otherwise stated in writing.

2 Registration Eligibility

To register and use the services 12bet, you must meet the following conditions at all times:

• Be at least 18 years old on the date of registration.
• Be located in a jurisdiction that permits participation in online gambling.
• Register in your own name and not on behalf of a third party.
• Not currently listed on any active self-exclusion register from any responsible gaming program.
• Not be an employee, contractor, or immediate family member of a 12bet employee.

The KYC (Know Your Customer) process is carried out for all players, particularly before the first withdrawal is processed. Documents that may be requested include a national ID, passport, bank statement, or utility bill as proof of address. This process is an industry standard to protect players and ensure platform integrity.

3 Player Account

Each individual is only permitted to hold one account only on the 12bet platform. Holding multiple accounts is strictly prohibited and will result in the closure of all associated accounts and forfeiture of any credit balances.

You are solely responsible for keeping your username and password secure. 12bet will not be held liable for any losses arising from unauthorised access to your account due to your own failure to safeguard your login credentials.

If you suspect your account has been compromised or accessed without authorisation, please contact the 12bet support team immediately so your account can be temporarily locked while an investigation is carried out.

4 Deposit

Deposits to your 12bet account can be made via supported payment methods including DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and bank cards. All deposits are denominated in MYR.

• Minimum deposit: RM 10 per transaction.
• Deposits are processed instantly for e-wallet and DuitNow methods.
• Deposits via FPX and bank transfer may take up to 5 minutes.
• 12bet charges no fees for deposits. Any payment gateway fees (if applicable) are the player's responsibility.
• All deposited funds must be used for legitimate gaming purposes only.

5 Withdrawal

Players may request a withdrawal at any time, subject to the following conditions:

• Minimum withdrawal: RM 30 per transaction.
• KYC verification must be fully completed before the first withdrawal is approved.
• Withdrawals may only be made to the same account or payment method used for the original deposit.
• Typical processing time: under 15 minutes for e-wallets; up to 24 hours for bank transfers.
• Daily withdrawal limits depend on the player's account level.

12bet reserves the right to delay withdrawal processing for security review or compliance purposes. In such cases, the player will be notified via email or live chat within a reasonable timeframe.

6 Bonus & Promotions

12bet offers a range of bonuses and promotions to players from time to time. All bonuses are subject to specific terms and conditions displayed alongside each offer. General bonus terms are as follows:

• The welcome bonus is only available to new players making their first deposit.
• Each player is eligible to receive the welcome bonus once only, regardless of the account used.
• Wagering requirements must be met before any bonus funds can be withdrawn.
• Wagering requirements range from 5x to 30x depending on the bonus type, as stated in the promotional terms.
• 12bet reserves the right to void any bonus obtained through unauthorised means or abuse.
• Bonus value cannot be transferred or sold to another player.

7 Player Conduct

All 12bet players are required to conduct themselves in a responsible, fair, and respectful manner in all interactions on the platform, including bingo and casino live chat rooms. The following behaviour is strictly prohibited:

• Fraud, software manipulation, or use of unauthorised tools in games.
• Collusion between players to manipulate game outcomes.
• Bonus abuse through circular wagering to gain illegitimate advantage.
• Opening multiple accounts in your own name or using another person's identity.
• Launching cyberattacks, intrusion attempts, or activities that disrupt platform functionality.
• Use of abusive, racist, or threatening language toward other players or support staff.
• Transfer of funds between player accounts for the purpose of money laundering.

8 Copyright & Intellectual Property

All content on the platform 12bet — including logos, brand names, graphics, user interface, text, software, source code, and audio-visual content — are the property of 12bet or licensed third parties and are protected under international copyright law.

You are not permitted to copy, redistribute, sell, modify, republish, or exploit any part of the 12bet platform without prior written consent from 12bet. Personal, non-commercial use is permitted within reasonable limits.

9 Liability Limits

The 12bet platform is provided on an "as is" basis without any express or implied warranties regarding accuracy, reliability, or continuous availability.

• 12bet is not responsible for any financial losses incurred as a result of a player's wagering decisions.
• 12bet bears no liability for service disruptions caused by technical issues, maintenance, or circumstances beyond our control.
• 12bet's maximum liability to any player is limited to the amount deposited within the 30 days prior to the liability claim being made.
• 12bet is not liable for indirect losses, consequential losses, or loss of anticipated profits.

10 Account Closure & Suspension

12bet reserves the right to suspend or close any player account at any time for reasonable cause, including but not limited to:

• Violation of any terms and conditions in this document.
• Suspected fraud, illegal activity, or money laundering.
• Failure to submit the requested KYC documents within the specified timeframe.
• Instructions from law enforcement or regulatory authorities.
• Player's own request for account closure or self-exclusion.

Players may also request voluntary account closure at any time by contacting 12bet customer support. Requests will be processed within 3 business days.

11 Responsible Gaming

12bet is fully committed to responsible gaming and the mental well-being of our players. We believe gambling should be entertainment only, not a source of financial or personal stress.

The 12bet platform provides a range of self-protection tools that can be activated directly in your account settings:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Session loss limits can be set for better control.
• Session Time Limit: Automatic notification when the time limit is reached.
• Cooling-Off Period: Suspend activity for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Exclude yourself from the platform for an extended period.

If you or someone you know is experiencing gambling-related problems, please seek help immediately. More information is available on the Responsible Gaming ours.

12 Terms Amendment

12bet reserves the right to modify, add, or remove any part of these terms and conditions at any time without prior notice. Amendments take effect immediately upon being posted on the platform.

It is your responsibility to review these terms periodically. The "Last Updated" date shown at the top of this page reflects the currently active version.

If you have any questions regarding these terms and conditions, please contact our support team via live chat or email us at [email protected]. We will respond within 24 hours.